Terms of Service
The terms and conditions that govern your use of our services.
Effective Date: September 25, 2026
These Terms of Service ("Terms") govern your access to and use of Wunderbar Digital's website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
Acceptance of Terms
By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Description of Services
Wunderbar Digital provides brand strategy, marketing services, and AI consulting through various products including the WunderBrand Suite™ (accessed via our application at app.wunderbrand.ai), Managed Marketing services, and AI Consulting engagements. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.
Account Registration & Responsibilities
To access certain Services, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information to keep it accurate
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
Acceptable Use
You agree not to use our Services to:
- Violate any applicable laws, regulations, or third-party rights
- Distribute malware, spam, or engage in phishing or fraudulent activities
- Interfere with or disrupt the integrity or performance of our Services
- Attempt to gain unauthorized access to our systems or user accounts
- Scrape, harvest, or collect user data without permission
- Use our Services for any illegal, harmful, or unethical purpose
Cookies & Analytics
Our website uses cookies and similar tracking technologies to ensure core functionality, analyze site usage, and improve your experience. When you first visit our site, a cookie consent banner will ask for your preferences. You may accept all cookies, decline non-essential cookies, or customize your choices by category.
Essential cookies required for the site to function are always active. Analytics and marketing cookies are only loaded with your consent. You can change your cookie preferences at any time using the "Cookie Settings" option in the site footer.
For full details on the cookies we use, the specific tools involved, and how to manage your preferences, please see the Cookies & Tracking Technologies section of our Privacy Policy.
SMS & Text Messaging Terms
By providing your mobile phone number and opting in, you agree to receive text messages (SMS) and, where applicable, phone calls from Wunderbar Digital at the number provided. These Messaging Terms apply to that program and are incorporated into these Terms of Service.
Program Description
Depending on how you engage with us, messages may include:
- Delivery of your WunderBrand results and related links
- Appointment reminders and confirmations for booked sessions
- Follow-ups on an incomplete checkout or diagnostic
- Customer care, account, and support communications
- If you opt in to marketing, occasional offers, tips, and updates
Consent
Consent to receive marketing calls or texts is not a condition of purchasing any goods or services. You provide your consent knowingly and voluntarily when you submit your phone number through one of our opt-in forms. Text messaging originator opt-in data and consent are not shared with any third parties.
Message Frequency
Message frequency varies based on your activity and the programs you opt in to.
Message & Data Rates
Message and data rates may apply. These charges are billed by and payable to your mobile service provider. Please contact your carrier for details about your plan.
How to Opt Out
You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation message, and you will no longer receive SMS messages from that program. To rejoin, simply opt in again through one of our forms.
How to Get Help
If you are experiencing issues, reply HELP to any message for assistance, or contact us at support@wunderbardigital.com.
Phone Calls
Any phone calls placed by our team are dialed manually by a live representative. We do not use an autodialer, and we do not deliver prerecorded or artificial-voice messages. You may ask us to stop calling at any time during a call or by emailing support@wunderbardigital.com.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
Privacy
Your privacy matters to us. Information collected as part of the messaging program is handled in accordance with our Privacy Policy. As noted above, opt-in and consent information is never shared with third parties for their own marketing purposes.
Payment & Refunds
Certain Services require payment. By purchasing a paid Service, you agree to:
- Pay all fees associated with your selected Service
- Provide accurate and complete billing information
- Authorize us to charge your payment method for recurring subscriptions
Refund Policy: Because our products are delivered digitally and immediately accessible, we do not offer refunds. All paid purchases are final and non-refundable (sales final), except where required by law. The free WunderBrand Pulse™ demonstrates our quality and approach before you invest in paid products. For WunderBrand Blueprint™ and WunderBrand Blueprint+™, we include a review session where we can make adjustments to ensure the deliverables meet your expectations.
Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and trademarks, are owned by Wunderbar Digital or our licensors and are protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our Services for your personal or internal business purposes. You may not copy, modify, distribute, sell, or create derivative works from our content without our explicit written permission.
User Content: You retain ownership of any content you submit to our Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely to provide and improve our Services.
WunderBrand Suite™ — Report Deliverables & Intellectual Property
License Grant
Upon purchase of a WunderBrand Suite™ product (WunderBrand Snapshot™, WunderBrand Snapshot+™, WunderBrand Blueprint™, or WunderBrand Blueprint+™), Wunderbar Digital grants you a non-exclusive, non-transferable license to use the generated report and its contents for your organization's internal business purposes only.
Permitted Use
You may:
- Use the report's insights, recommendations, and strategic guidance to inform your organization's brand, marketing, and business decisions
- Share the report, or sections of it, with members of your internal team, contractors, or agencies working directly on your brand
- Reference or quote the report in your internal presentations, strategy documents, and planning materials
- Export and store the PDF version of your report for your records
Restrictions
You may not:
- Resell, redistribute, sublicense, or commercially exploit the report or any portion of it
- Publish the report in its entirety on any publicly accessible website, social media platform, or other public channel
- Use the report to create a competing product or service that replicates the WunderBrand™ methodology, scoring framework, or diagnostic approach
- Remove, obscure, or alter any copyright notices, branding, or confidentiality markings included in the report
Refresh & Edit Entitlements
Refresh and edit entitlements vary by product tier and are subject to the following terms. A refinement is a conversation with Wundy™ that adds context the diagnostic missed and updates your report to match. A refresh is a new analysis of your brand.
- WunderBrand Pulse™: Retakes are always free. Each retake generates a new analysis based on your updated inputs.
- WunderBrand Snapshot™: A one-time diagnosis. It includes one refinement with Wundy™ and does not include a separate refresh.
- WunderBrand Snapshot+™: Includes two refinements with Wundy™. Refreshes are available at $47 per refresh following your initial analysis.
- WunderBrand Blueprint™: Includes three refinements with Wundy™, a 14-day Workbook review window before your strategy is finalized, and two complimentary strategy refreshes, available within 12 months of the date your report is first delivered. Unused complimentary refreshes expire after 12 months and cannot be reinstated. Additional refreshes after the complimentary period are available at $97 per refresh.
- WunderBrand Blueprint+™: Includes three refinements with Wundy™, unlimited Workbook edits, and four complimentary strategy refreshes, available within 12 months of the date your report is first delivered. Unused complimentary refreshes expire after 12 months and cannot be reinstated. Additional refreshes are available at $97 per refresh. Your report remains fully accessible for reading and downloading.
Paid refreshes apply only to the brand licensed under your original purchase and may not be used for a different brand or company.
Upgrade Credits
The price you paid for a WunderBrand Suite™ product is credited toward a higher tier for the same brand: WunderBrand Snapshot™ toward WunderBrand Snapshot+™, WunderBrand Blueprint™, or WunderBrand Blueprint+™; WunderBrand Snapshot+™ toward WunderBrand Blueprint™ or WunderBrand Blueprint+™; and WunderBrand Blueprint™ toward WunderBrand Blueprint+™. Credits are applied automatically at checkout when you use the email address from your original purchase. Credits have no cash value, cannot be refunded or transferred, and do not apply to refreshes.
One Brand Per Purchase
Each paid WunderBrand Suite™ purchase (WunderBrand Snapshot™, WunderBrand Snapshot+™, WunderBrand Blueprint™, and WunderBrand Blueprint+™) applies to a single brand, as identified at checkout on our application at app.wunderbrand.ai. The brand name you provide at purchase is the licensed brand for that order. Refresh and edit entitlements are tied to that brand and are non-transferable. They may not be applied to a different brand, company, or entity — including commonly owned brands.
To analyze an additional brand, a new purchase is required.
Free WunderBrand Pulse™ retakes remain free and are not a paid brand license; each run analyzes the brand you submit for that diagnostic.
Intellectual Property
The WunderBrand Suite™ methodology, scoring engines, diagnostic frameworks, AI prompt systems, brand pillar taxonomy, and the WunderBrand Score™ are the proprietary intellectual property of Wunderbar Digital. Your report is generated using these proprietary systems. While the business-specific insights in your report are yours to act on, the underlying methodology, frameworks, and systems used to generate them remain the exclusive property of Wunderbar Digital.
Confidentiality
Reports are prepared exclusively for the commissioning organization and may contain sensitive business information. Wunderbar Digital treats all client inputs and report outputs as confidential. We will not share your data or report contents with third parties. We encourage you to treat your report with the same level of care.
AI-Generated Content
WunderBrand Suite™ reports are generated using artificial intelligence in combination with Wunderbar Digital's proprietary brand methodology. While we strive for accuracy and relevance, AI-generated insights are advisory in nature and should be validated against your own business knowledge and context. Wunderbar Digital does not guarantee specific business outcomes from acting on report recommendations.
Sample & Preview Reports
Wunderbar Digital may publish sample or preview reports using fictitious business data for demonstration purposes. These samples are the property of Wunderbar Digital and may not be repurposed or represented as actual client deliverables.
Disclaimers & Warranties
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that our Services will be uninterrupted, error-free, or secure. We are not responsible for any delays, failures, or errors resulting from circumstances beyond our reasonable control.
Limitation of Liability
To the maximum extent permitted by law, Wunderbar Digital and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use our Services.
Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid us in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Wunderbar Digital and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.
Termination
We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use our Services will immediately cease, and we may delete your account and data.
You may terminate your account at any time by contacting us. Termination does not relieve you of any obligations incurred prior to termination.
Changes to These Terms
We may update these Terms from time to time. When we make changes, we will update the "Effective Date" at the top of this page and may notify you via email or through our Services. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.
Governing Law & Disputes
These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wunderbar Digital.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
- Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
- Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time.
Contact
If you have questions about these Terms of Service, please contact us: